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Chat Help
Chat Help Home :: Error Messages:
| I am using "Mozilla Firefox Browser" and voice
does not work. |
| Cause: The Voice Applet does not support Firefox
at this point
Solution: Use Netscape or IE please. |
| "SmartUpdate failed: JAR archive failed
security check. Issuer certificate is invalid." |
| Cause: Earlier versions (earlier than 4.08) of
Netscape included security information that expired at the end of 1999.
Solution: Download a new version of
Netscape
(Note: voice chat is not supported on Netscape version 6). |
| What does the message "Can not send data"
mean? |
| "Can not send data" means that for some reason, you
were unable to connect correctly with the Chat server. Reload the page. |
| What does the message "Connect Failed" mean? |
| "Connect Faild" means that for some reason, you were
unable to connect correctly with the Chat server. Click on the link to
reload.GlassRoom |
| "Error 4 finalizing installation." |
| Cause: It is likely that your Netscape software
registry has been damaged at some point in the past.
Solution: Close Netscape, delete the nsreg.dat file in
your C:\Windows folder (C:\Winnt on NT), then restart Netscape. The
registry file will be automatically rebuilt. |
| "Error 5 finalizing installation." |
| Cause: It is likely that your Netscape software
registry has been damaged at some point in the past.
Solution: Close Netscape, delete the nsreg.dat file in
your C:\Windows folder (C:\Winnt on NT), then restart Netscape. The
registry file will be automatically rebuilt. GlassRoom |
| "Voice error: Voice server returned an
unexpected error." |
| Cause: An unexpected error occurred while
attempting to communicate with the voice server.
Solution: If you are using NetSonic or a similar web
accelerator, try deactivating or uninstalling it. There are known
compatibility problems with these types of utilities. GlassRoom |
| "Voice error: Your computer's audio input is
already in use by another application." |
| Cause: On most computers running Microsoft
Windows, only one program at a time can use the computer's sound
hardware (microphone and speakers). Chat cannot access your microphone
because Windows indicates that it is already in use by another program.
Solution: Follow these steps, in order, until the problem is
corrected:
- Close any other programs you are running that might be using
your computer's sound system.
- Restart the voice feature by first pressing the Stop Voice
button and then pressing the Start Voice button. If you still
receive the same error message, repeat this several times.
- Click on Exit to leave the chat room. Then, enter your
voice chat room again.
- Close your web browser completely. Then, open your browser again
and re-enter your voice chat room.
- If all the previous steps fail to correct the problem, reboot
your computer.
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| "Voice error: Your computer does not support
the required uncompressed audio format." |
| Cause: Chat is unable to access your microphone
because Windows indicates that it is not available.
Solution: You are probably receiving this error because your
computer's sound hardware is already in use by another program. Please
first read "Voice error: Your computer's audio input is already in use
by another application."
If you still receive this error even after completing those steps,
there may be a problem with your computer's sound hardware. Verify that
you have sound capability using the Sound Recorder test as explained in
"How do I test my microphone and speakers?" GlassRoom |
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